The following are acual stories provided by travel agents:

• I had someone ask for an aisle seats so that his or her hair
  wouldn't get messed up by being near the window.

• A client called in inquiring about a package to Hawaii. After going
  over all the cost info, she asked, "Would it be cheaper to fly to California and then take the train to Hawaii?"

• I got a call from a woman who wanted to go to Capetown. I started
  to explain the length of the flight and the passport information when
  she interrupted me with "I'm not trying to make you look stupid, but
  Cape Town is in Massachusetts. "Without trying to make her look like
  the stupid one, I calmly explained, "Cape cod is in Massachusetts,
  Cape Town is in Africa." Her response ... click.

• A man called, furious about a Florida package we did. I asked what
  was wrong with the vacation in Orlando. He said he was expecting an
  ocean-view room. I tried to explain that is not possible, since
  Orlando is in the middle of the state. He replied, "Don't lie to me.
  I looked on the map and Florida is a very thin state."

• I got a call from a man who asked, "Is it possible to see England
  from Canada?" I said, "No." He said "But they look so close on the
  map."

• Another man called and asked if he could rent a car in Dallas. When
  I pulled up the reservation, I noticed he had a 1-hour lay over in
  Dallas. When I asked him why he wanted to rent a car, he said, "I
  heard Dallas was a big airport, and I need a car to drive between the
  gates to save time."

• A nice lady just called. She needed to know how it was possible
  that her flight from Detroit left at 8:20am and got into Chicago at
  8:33am. I tried to explain that Michigan was an hour ahead of
  Illinois, but she could not understand the concept of time zones.
  Finally I told her the plane went very fast, and she bought that!

• A woman called and asked, "Do airlines put your physical
  description on your bag so they know whose luggage belongs to who?" I
  said, "No, why do you ask?" She replied, "Well, when I checked in
  with the airline, they put a tag on my luggage that said FAT, and I'm
  overweight, is there any connection?" After putting her on hold for a
  minute while I "looked into it" (I was actually laughing) I came back
  and explained the city code for Fresno is FAT, and that the airline
  was just putting a destination tag on her luggage.

• I just got off the phone with a man who asked, "How do I know which
  plane to get on?" I asked him what exactly he meant, which he
  replied, "I was told my flight number is 823, but none of these darn
  planes have numbers on them."

• "A woman called and said, "I need to fly to Pepsi-cola on one of
  those computer planes." I asked if she meant to fly to Pensacola on a
  commuter plane. She said, "Yeah, whatever."

• A businessman called and had a question about the documents he
  needed in order to fly to China. After a lengthy discussion about
  passports, I reminded him he needed a visa. "Oh no I don't, I've been
  to China many times and never had to have one of those." I double-
  checked and sure enough, his stay required a visa. When I told him
  this he said, "Look, I've been to China four times and every time
  they have accepted my American Express."

• A woman called to make reservations "I want to go from Chicago to
  Hippopotamus, New York" The agent was at a loss for words. Finally,
  the agent: "Are you sure that's the name of the town?" "Yes, what
  flights do you have?" replied the customer. After some searching, the
  agent came back with, "I'm sorry, ma'am, I've looked up every airport
  code in the country and I can't find a Hippopotamus anywhere." The
  customer retorted, "Oh don't be silly. Everyone knows where it is.
  Check your map!" The agent scoured a map of the state of New York and
  finally offered, "You don't mean Buffalo, do you?" "That's it! I knew
  it was a big animal!"